One of my favorite weblogs is Nettle, which specializes in critiques of the user experience at various and sundry web sites. For example, Nettle did an excellent series on Netflix; if you are considering signing up for Netflix, you really ought to read what Nettle has to say.
Recently Nettle confronted the ACLU over its privacy policies and the design of its web site and managed to get the ACLU to make some changes. It's a good story in three parts: Part 1, Part 2, and Part 3.
Posted by jt at December 13, 2003 09:09 AM